Privacy Policy
Privacy Policy
At Aeos Energy, LLC (“we,” “our,” or “Aeos Energy”), we take your privacy seriously. This Privacy Policy outlines the types of information we collect from users of our website, www.aeos.energy (“Site”), and how we use, share, and protect it. By using our Site, you consent to the collection and use of your Personal Information as described below.
Types of Information We Collect
Device Data
When you visit our Site, we automatically collect data related to your device and how you interact with it.
- Information Collected: Browser version, IP address, time zone, cookies, pages visited, and search queries.
- Purpose: To ensure proper display of the Site and improve user experience through usage analytics.
- Collection Method: This data is automatically gathered through cookies, web logs, and similar tracking technologies.
- Disclosure: This information may be shared with our service providers for analytics and Site improvement.
Order Data
We gather specific details when you make a purchase through our Site to process and fulfill your order.
- Information Collected: Your name, shipping and billing addresses, email, phone number, and payment details (e.g., credit card information).
- Purpose: To process payments, fulfill orders, communicate order updates, and provide customer support.
- Collection Method: Collected directly from you during the checkout process.
- Disclosure: We may share this data with payment processors and shipping partners.
Customer Service Data
If you reach out for assistance or support, we may collect additional personal data.
- Information Collected: Your name, contact information, and any details shared in support conversations.
- Purpose: To resolve your inquiries and provide support.
- Collection Method: Directly from you via communication with our team.
Children’s Privacy
Our Site is not intended for minors under the age of 18, and we do not intentionally collect data from children. If you believe your child has submitted Personal Information to us, please contact us immediately at info@aeos.energy to request its deletion.
How We Share Your Information
We may share your Personal Information with third-party service providers to support our operations. For example:
- Payment and Order Processing: We use platforms like Shopify for order management and payment processing. For more details on their privacy practices, please refer to Shopify Privacy Policy.
- Legal Obligations: We may be required to disclose your Personal Information to comply with laws or to protect our rights.
Advertising and Analytics
To improve our services and provide personalized marketing, we use your information for targeted advertising.
- Tools Used:
- Google Analytics helps us track how users engage with the Site. You can read more here: Google PrivacyPolicy. To opt out, visit: Google Analytics Opt-Out.
- We work with advertising partners to show tailored ads.
- Opting Out:
You can also manage your preferences by visiting the Digital Advertising Alliance’s opt-out page.
Use of Your Information
We use your Personal Information primarily to deliver the services you request, including fulfilling orders, processing payments, providing customer support, and keeping you informed about relevant updates and offers.
Legal Basis for Processing (GDPR)
If you’re in the European Economic Area (EEA), we process your Personal Information under the following legal bases:
- Your explicit consent.
- The performance of a contract with you.
- Compliance with legal obligations.
- Protection of your vital interests.
- Our legitimate interests, provided these do not override your rights and freedoms.
Data Retention
We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. If you wish to request the deletion of your data, please contact us at info@aeos.energy.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our Site. These technologies help remember your preferences and help us analyze how the Site is used.
- Types of Cookies:
- Functional Cookies: For site functionality (e.g., login info).
- Performance Cookies: To analyze and improve Site usage.
- Advertising Cookies: To provide relevant ads.
- Social Media Cookies: For social media integrations.
You can manage your cookie preferences in your browser settings. To learn more, visit All About Cookies.
Your Rights Under CCPA & GDPR
CCPA (California Privacy Rights)
If you are a resident of California, you have the right to:
- Access the Personal Information we have about you.
- Request the deletion or correction of your Personal Information.
- Opt out of the sale of your Personal Information (though we do not sell your data).
To exercise these rights, please contact us at info@aeos.energy.
GDPR Rights
For EEA residents, you have rights including access, correction, deletion, and objection to processing of your Personal Information. If you have concerns, you can contact us or lodge a complaint with your local data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our practices, laws, or business operations. Any updates will be posted on this page with the revised date.
Contact Us
For questions regarding our Privacy Policy or to exercise your rights, contact us at:
Aeos Energy, LLC
6600 Chase Oaks Blvd, Suite 150
Plano, Texas 75023
Email: info@aeos.energy